Our policies

Privacy Policy

Clean & Cozy Co. collects the personal information you submit through this website — such as your name, email address, phone number, and stay details — solely to respond to inquiries, process booking requests, and manage reservations. We do not sell your personal information. We share it only with service providers necessary to operate our business (such as our booking, e-signature, and payment processors) or when required by law. Payment card details are processed by our secure payment provider and are never stored on this website.

Add: cookie/analytics disclosure if you enable analytics, data retention period, and a contact email for privacy requests.

Terms & Conditions

Use of this website and our booking process is subject to these terms. A booking request is an inquiry, not a reservation. Reservations exist only after (1) we approve your request, (2) the rental agreement is signed, and (3) payment is completed. All stays are governed by the signed rental agreement, which controls if it differs from anything on this website.

Add: governing law (Ohio), limitation of liability, occupancy limits, and any age requirement for the booking guest.

Cancellation Policy

Short-term stays (under 30 nights)

• Cancelled 14 or more days before check-in: full refund.
• Cancelled 7–13 days before check-in: 50% refund.
• Cancelled less than 7 days before check-in: no refund.
• No refunds for early departures.

Extended stays (30+ nights)

• Cancelled 30 or more days before check-in: full refund.
• Cancelled 14–29 days before check-in: 50% refund.
• Cancelled less than 14 days before check-in: no refund.
• Once the stay begins, rent is non-refundable, and early departures do not qualify for a refund.

House Rules

• No smoking inside the home or garage. Smoking is permitted outdoors — please do not leave cigarette butts on the ground.
• No parties or events. Registered guests only overnight.
• Quiet hours: 11 PM – 7 AM — the homes are in a quiet residential setting.
• No pets.
• The connecting interior door between homes remains locked at all times and may not be opened.
• Please report any damage or maintenance issues promptly — we'd rather fix it than surprise you at checkout.
• Check-in: 3 PM · Check-out: 11 AM. Checkout time is prompt when a same-day arrival is scheduled; if no one is checking in that day, check with us — we can often be flexible.

Payment Policy

Payment is collected only after a booking request has been approved, via a secure hosted payment link (processed by Stripe or our booking platform). We never request card details by phone, text, or email.

For monthly stays: the first month's rent and the security deposit are due immediately to reserve the property. Recurring rent is due on the same date each following month, with a three-day grace period; a $75 late fee applies after the grace period.

Security Deposit Policy

A refundable security deposit of $500 is collected with the first payment and refunded after the checkout cleaning and inspection — typically the same day or the next day — less any documented damages beyond normal wear.

Guest Verification

For stays of 1–29 nights: a government-issued photo ID from the primary guest (the name must match the payment method) and a signed rental agreement.

For extended stays (30+ nights): a government-issued photo ID for every adult occupant, a background check for every adult occupant, a signed rental agreement, and a verified phone number and email.

Accessibility Statement

We want this website to be usable by everyone. It is built with semantic HTML, sufficient color contrast, keyboard-navigable menus and forms, and alt text on images. If you encounter any barrier using this site, or have questions about the physical accessibility of our homes (steps, doorway widths, bathroom access), please contact us — we're glad to provide details and photos.

The three-bedroom home has an accessible shower with an easy step-in and a support rail, and both homes have step-in showers. Contact us with any questions about entrances or access — we're glad to share details and photos.