FAQ

Frequently asked questions

Everything you need to know about our homes, the booking process, and policies. Don't see your question? Contact us.

The homes

Are the homes fully furnished?

Yes. Every home is completely furnished and stocked — furniture, linens, towels, a fully equipped kitchen, and household essentials. You arrive with your personal belongings and start living.

Are utilities included?

Yes. All utilities — electric, gas, water, trash, and Wi-Fi — are included in every stay, with no usage cap, including long stays.

Are the two homes private?

Yes. The homes are attached but completely private. Each has its own entrance, driveway, garage, kitchen, bathrooms, and living areas.

Are any spaces shared?

No indoor spaces are shared. Each home has its own everything — entrance, kitchen, laundry, bathrooms, and living areas. The homes sit on a shared one-acre property.

How does the locked connecting door work?

There is an interior door between the two homes, as in many attached residences. It remains locked from both sides at all times. Guests cannot access the other home, and no one can enter your home through it.

Is Wi-Fi included?

Yes. High-speed Wi-Fi is included in every stay at no additional cost.

Is parking included?

Yes. Each home has its own private driveway and private garage, included with your stay.

Stays & booking

What is the minimum stay?

We host stays from short visits to several months. Nightly, weekly, and monthly rates are listed on each home's page — send us your dates and we'll confirm availability.

Can I request a stay shorter than 30 days?

Yes. Short-term stays are welcome, subject to availability.

Can I book directly?

Yes. Booking directly through our website is often the best value. Submit a booking request and we'll take it from there.

What happens after I submit a booking request?

We review your dates and information, then contact you — usually within one business day — with availability, pricing, and next steps. If approved, you'll receive a rental agreement to sign electronically and a secure payment link. Your reservation is confirmed once both are complete.

When do I pay?

Only after your request is approved. You'll receive a secure payment link — we never ask for card details by phone or email, and payment is never collected before approval.

Is a security deposit required?

Yes — a $500 refundable security deposit, collected with your first payment and refunded after checkout inspection.

Are background checks or identification required?

For stays of 1–29 nights: a government-issued photo ID from the primary guest (matching the payment method) and a signed rental agreement. For extended stays of 30+ nights: photo ID and a background check for every adult occupant, a signed rental agreement, and a verified phone number and email.

What is the cancellation policy?

Short-term stays (under 30 nights):

  • 14 or more days before check-in: full refund
  • 7–13 days before check-in: 50% refund
  • Less than 7 days before check-in: no refund

Extended stays (30+ nights):

  • 30 or more days before check-in: full refund
  • 14–29 days before check-in: 50% refund
  • Less than 14 days before check-in: no refund

No refunds for early departures. Full details on the policies page.

Policies & guests

Are pets allowed?

No, pets are not allowed in either home.

Is smoking allowed?

Not indoors — the homes and garages are strictly smoke-free. Smoking is permitted outdoors; please don't leave cigarette butts on the ground.

Are parties allowed?

No. Our homes are for registered guests only. They're located in a quiet residential setting, and we keep it that way.

Are the homes suitable for traveling professionals?

Very much so — traveling professionals and travel nurses are many of our guests. Flexible stay lengths match assignment schedules, Wi-Fi is fast and reliable, and the homes are quiet, private, and close to area hospitals and employers.

Can employers or insurance companies pay directly?

Yes. We work with employers, staffing agencies, and insurance companies, and can arrange direct billing and any documentation they require. Mention this in your booking request.

Still have a question?

We're happy to help — reach out and we'll respond promptly.